Privacy Policy of Divaspin
This Privacy Policy describes how Divaspin collects, uses, and protects your personal information. By using our platform, you agree to the practices outlined in this document.
Information Collection
We collect the information you provide to us when you register and use our services:
- First name, last name, and date of birth
- Email address and phone number
- Postal address and country of residence
- Payment information and transaction history
- Identity documents for KYC verification
- Gaming preferences and activity history
Technical data is also collected automatically: IP address, browser type, device used, and pages viewed.
Data Usage
Your personal information is used to:
- Create and manage your player account
- Process deposits and withdrawals
- Verify your identity in accordance with legal requirements
- Send you communications related to your account
- Improve our services and your user experience
- Prevent fraud and illegal activities
Legal Basis for Processing
The processing of your personal data is based on the following legal grounds:
- Performance of the contract when you create an account
- Legal obligations (anti-money laundering, identity verification)
- Legitimate interests (fraud prevention, service improvement)
- Consent for marketing communications (revocable at any time)
Information Sharing
We do not sell your personal data to third parties. Your information may be shared with:
- Our payment providers to process transactions
- Regulatory authorities upon legal request
- Our technical partners for platform operation
- Game providers for access to services
All our partners are required to adhere to privacy standards equivalent to ours.
Data Protection
Divaspin implements advanced security measures to protect your information:
- Data encryption during transmission and storage
- Restricted access to personal data (need-to-know basis)
- Continuous system monitoring and intrusion detection
- Regular backup protocols and disaster recovery plans
- Staff training on security best practices
Despite these measures, no system is completely infallible. We encourage you to use a unique password and never share it.
Data Retention
Your personal data is retained for the following periods:
- Account data: account lifetime + 5 years after closure
- Transaction data: 10 years (accounting and tax obligations)
- KYC documents: 5 years after the last transaction
- Connection data: 1 year
- Marketing data: until consent is withdrawn
Your Rights
In accordance with GDPR and applicable regulations, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request the deletion of your data (under legal conditions)
- Objection: Object to processing for marketing purposes
- Portability: Receive your data in a structured and readable format
- Restriction: Request the restriction of processing in certain cases
To exercise these rights, contact our support at support@divaspin.com. We will respond within 30 days.
Cookies and Similar Technologies
Our site uses cookies and similar technologies to:
- Keep your session active and secure
- Remember your preferences and settings
- Analyse site usage and improve performance
- Personalise content and recommendations
- Measure the effectiveness of marketing campaigns
You can manage your cookie preferences via your browser settings. Disabling certain cookies may affect the site's functionality.
Responsible Gaming and Protection
We collect data related to your gaming activity to detect at-risk behaviour. This information may be used to:
- Identify signs of problematic gambling
- Offer you limitation tools (deposits, losses, time)
- Direct you to specialised support resources
- Apply requested self-exclusion measures
Data related to self-exclusion measures is retained even after account closure to ensure compliance.
Policy Changes
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements.
Significant changes will be notified to you by email or via a notification on the site. We encourage you to review this page regularly.
Contact Us
For any questions regarding this Privacy Policy or the processing of your personal data:
- Email: support@divaspin.com
- Live Chat: Available 24/7 on the site
You also have the right to lodge a complaint with the competent supervisory authority (CNIL in France).
Last updated: 2026